Returns & Refunds
At Demain Athletics, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help.
Return Eligibility
You may request a return within 30 days of receiving your order.
To be eligible for a return:
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Items must be unworn, unused, and in their original condition
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All original tags must remain attached
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Items must be returned in their original packaging
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Proof of purchase is required
Damaged, Defective, or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
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Your order number
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A description of the issue
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Clear photos of the item received
If approved, we will provide a replacement or refund at no additional cost.
Exchanges
Need a different size?
Contact our support team and we will do our best to assist you with an exchange, subject to product availability.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the status of your refund.
If approved, your refund will be issued to the original payment method used at checkout.
Please note that it may take several business days for your bank or payment provider to process the refund.
Return Shipping
Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.
Shipping fees are non-refundable.
How to Start a Return
To request a return, please contact us at:
Include your order number and a brief explanation of your request.
Our support team will provide further instructions and the correct return address.
Please do not send returns to the address shown on the shipping label, as this may delay processing.
Non-Returnable Items
The following items cannot be returned:
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Gift cards
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Final sale items
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Items that have been worn, washed, damaged, or altered after delivery
Contact Us
If you have any questions regarding returns, refunds, or exchanges, please contact us at:
Thank you for choosing Demain Athletics.